All Toorallie garments are guaranteed for quality of construction and fabric performance. If you are unsatisfied with your Toorallie garment we would like to know about it. Toorallie is a quality focused company that is passionate about producing the very best merino knitwear garments.
Construction guarantee refers to the durability and quality finishing of a garment and its accessories. This includes trims, button attachment, zipper function, etc. Fabric performance issues can include; visual appeal, colour fastness, shrinkage, piling of fabric, yarn twisting.
Toorallie reserves the right to resolve a quality issue as it sees most appropriate. In most cases a replacement garment will be provided or a refund given. However we must have a common sense approach when inspecting returned garments. We have to consider normal wear and tear and other variables that are out of our control that may adversely affect the performance of the garment.
Click here for more information regarding our wool
Click here for more information regarding piling and moths
Garment Care
Most Toorallie garments are machine washable merino wool; however some styles use a different merino yarn type and must be hand washed to ensure garment performance. Always check the garment care label, located on the internal side seam for detailed washing instructions.
All garments are suitable to dry clean or hand wash.
Machine Wash instructions:
To ensure your garment looks great for longer never hang your garment. This will protect its shape and natural elasticity of the Merino yarn. To protect your garment from moths it is advisable that you wash garments before storing in a sealed bag.
Toorallie garments now come with their very own moth proof storage bag. eliminating packaging. Each garment comes packed in its re-usable bag ready to take home. Reducing wastful packaging at the same time.
Sizing Guide
One of the most difficult aspects of woollen knitwear production is size and fit consistency. This is mainly due to the natural properties of wool and the variety of stiches used in fabrics that have varied tensions. Tensions affect sizing from garment to garment and we attempt to make our garments as close to specification as reasonably possible.
There are three women's sizing guides depending on each particular style.
Click here for the sizing guide
Enquiries
If you have any questions or comments regarding our garments or an order please contact us directly for further assistance.