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Delivery & Returns  

 

Order Tracking

Check for updates on your delivery here > http://auspost.com.au/track/

 

DELIVERY

Australia

Spend $100 for FREE shipping via EXPRESS AUSTRALIA POST

Orders under $100 are charged $12.95 postage.

> Delivery usually takes 1-2 business days from time of dispatch.

> Orders are shipped to your door via EXPRESS POST - with 'safe drop' authorised where it is secure to do so.

> All orders are charged in Australian dollars and include GST.

International

Spend $250 for FREE INTERNATIONAL AIR POST

Orders under $250 will be charged $25.00 postage

> All orders are charged in Australian dollars, excluding taxes.

> International deliveries are shipped via Australia Post AIR.

> International delivery costs do not include destination taxes or duties, which may be applied by customs at the destination country. All duties or taxes incurred are the responsibility of the recipient.

 

RETURNS

Easy & free returns within 30 days of delivery.

Your order comes in a reusable satchel, so if you change your mind or require an exchange we have you covered.

 

Within Australia, return postage is free!

Unworn and unwashed items in their original condition with all garment labels and swing tags attached, may be returned within 30 days of delivery. See below for instructions on how to make a return.

All goods must be in a resaleable condition or a return may be refused.

Refunds are processed automatically once your item has been received back. 

International return postage charges are at the senders expense.

 

EXCHANGE

To expediate service, please return any unwanted items and request a refund.

By making a new order and reserving your items for immediate dispatch, will avoid the delay of waiting for the original item to be received back. If you would prefer to exchange a size or colour thats ok too, please request the required items when completing the returns form.

 

RETURN INSTRUCTIONS:

1.  Lodge your return and print your return postage labels online here > return.auspost.com.au/TOORALLIE

Alternatively,

scan the QR code to lodge your return.

 

2.  Re-package your item using the re-usable satchel that your delivery arrived in.

3.  Affix the new return postage label - make sure you place it over the original label on the satchel

4.  Drop the parcel into a red Australia Post street box, or lodge it over the counter at your closest Australia Post outlet.

 

Return Postage is FREE from within Australia only.

International Returns- Post items to, TOORALLIE 121 Queens Parade Clifton Hill Victoria 3068 AUSTRALIA.