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Delivery & Returns  

 

Order Tracking

Click this link to track its progress http://auspost.com.au/track/

 

WITHIN AUSTRALIA - Free EXPRESS POST for all orders over $100

  • For orders under $100 a flat rate of $12.95 will be charged

  • Delivery usually takes 1-2 business days from the time of order.

  • Orders are shipped to your door via EXPRESS POST - with 'safe drop' authorised where it is secure to do so.

  • All orders are charged in Australian dollars and include GST.

 

International - Flat rate of $20.00 per order

Delivery times can vary dependent on destination. Due to the current COVID interuptions please allow up to 28 days from the time of ordering.

 

  • All orders are charged in Australian dollars, excluding taxes.

  • International deliveries are shipped via Australia Post AIR.

  • International delivery costs do not include destination taxes or duties, which may be applied by customs at the destination country.

  • All duties or taxes incurred are the responsibility of the recipient - for more information please contact your local customs office.

  • Management reserve the right to reject international orders, if the country of destination posses an unreasonable delay in shipping time or fraud related activity.

  • Return postage charges for international orders are at the senders expense.

 

RETURNS

EXCLUSIONS - Items purchased during the End of Season Clearance Sale 15th September - 30th September 2020. Items that state such clearly in the product decription online and that are listed in a sale category.

Unwashed, unworn and unused items in their original condition with tags attached, may be returned upon presentation of the original invoice within 30 days of order receipt. 

Refunds are processed automatically once your item has been received back. 

 

EXCHANGE

EXCLUSIONS - Items purchased during the End of Season Clearance Sale 15th September - 30th September 2020. Items that state such clearly in the product decription online and that are listed in a sale category.

To expediate service, please return any unwanted items and request a refund. By making a new order and reserving your items for immediate dispatch, will avoid the delay of waiting for the original item to be received back. If you would prefer to exchange a size or colour thats ok too, please request the required items when completing the returns form.

 

INSTRUCTIONS:

  1. Complete the enclosed Returns Form (you can print a new form below).

  2. Re-package your item using the re-usable satchel that your delivery arrived in.

  3. Affix the REPLY PAID adhesive label making sure you place it over the original label (you can print a new label below).

  4. Drop the parcel into a red Australia Post street box, or lodge it over the counter at your closest Australia Post outlet.

 

Return Postage is FREE from within Australia only.