Toorallie garments are guaranteed for overall quality including workmanship and fabric performance. Toorallie is a quality-focused company that is passionate about producing the very best merino apparel. If you are unsatisfied with your Toorallie garment we would like to know about it.
All Toorallie products are supported by a ‘common sense guarantee’, which balances your expectations with what is reasonable. The customer will always receive the benefit of the doubt and the backing of the guarantee. When considering a guarantee claim, the garment style, age, and what would be considered normal wear and tear have to be taken into account.
Fabric performance including pilling
Workmanship including seams and overall fabric construction
Accessories including zips and buttons
Garments that have been affected by moths (see moth information below)
Sample garments purchased from a clearance outlet or sale
Garments styles older than 12 months
To make a claim
Before returning any garment - call Toorallie on 1300 866 873 to discuss the issue
Garments must be returned directly to Toorallie head office for inspection (request a returns form)
Ensure your garment is washed and hygenic
Remember to include your full contact details including address, email and phone number