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Our Guarantee

 

Toorallie garments are guaranteed for overall quality including workmanship and fabric performance. Toorallie is a quality-focused company that is passionate about producing the very best merino apparel. If you are unsatisfied with your Toorallie garment we would like to know about it.

All Toorallie products are supported by a ‘common sense guarantee’, which balances your expectations with what is reasonable. The customer will always receive the benefit of the doubt and the backing of the guarantee. When considering a guarantee claim, the garment style, age, and what would be considered normal wear and tear have to be taken into account.

Guarantee inclusions

Fabric performance including pilling

Workmanship including seams and overall fabric construction

Accessories including zips and buttons

 

Guarantee exclusions

Garments that have been affected by moths (see moth information below)

Sample garments purchased from a clearance outlet or sale

Garments styles older than 12 months

 

To make a claim

Before returning any garment - call Toorallie on 1300 866 873 to discuss the issue

Garments must be returned directly to Toorallie head office for inspection (request a returns form)

Ensure your garment is washed and hygenic

Remember to include your full contact details including address, email and phone number


Other garment care related topics

Follow the below links to learn more about;

To discuss any quality questions you may have please contact us