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Frequently Asked Questions

 

Storing your knitwear

Avoid hanging knitwear to protect against stretching.

Avoid storing knitwear in the dark corners of your cupboard, as this is where moths reside the most.

When knitwear garments are not regularly worn, they should be properly stored so they are protected from moth larvae. Toorallie suggests you first your wash garments before storing and always seal them in a plastic bags.

 

Pilling

What is pilling?
Pilling comes about by short or strong loose fibresgathering on the outer surface of the fabric. These fibers protrude from the fabric and tangling together into small fuzzy balls. If a garment is susceptible to pilling this usually occursquickly and normally happens on the parts of the garment that receive the most abrasion. Generally a garment that has not shown signs of pilling in the early stages will look good for years to come.

The primary drivers of pilling are the physical characteristics of the fabric (being both the initial fiber qualities and the way in which it is processed during manufacturing). The personal habits of the wearer and the environment in which the garment is used can also contribute to pilling.

Pilling is one of the most frustrating elements of dealing with a natural fibre like wool. Unfortunately even with the best selection of a natural fibre there will always be some degree of variation. It is the intention of Toorallie to do everything possible to minimise this variation and supply a reliable end fabric for our garments.

Why does pilling occur?
There are many variables that contribute to pilling. Being a natural fibre, every batch of wool is different and may attract varying reasons of why it may pill. Common issues that contribute to pilling are;

Short Fibres (staple length) - greasy wool selection is the first area of which problems can occur. A long wool fibre is best as it integrates better into the yarn when spun, ensuring it is well meshed into the yarn and less likely for fibre ends to protrude. A long staple yarn will perform well when worn and washed.

Dying process - Dying colours into yarns and fabrics is very stressful on the fibres and its structural properties. High temperatures are used and sometimes this can make the fibres brittle and possibly break into shorter fibres.

Knit structure - The stitch used in creating a knitted fabric is important in assisting the durability of the yarn. A tight flat fabric stitch has less surface area and should, theoretically results in less pills and stitch snags. Conversely a loose and boldly textured fabric is more susceptible as it is more exposed with a larger surface area. This issue is particularly frustrating for designers as textured fabrics are more fashionable and have strong consumer demand. This becomes a delicate balance of fashion and function.

Friction - Wear and tear of a garment can also encourage a garment to pill. Continual irritation slowly unseats the yarn structure and rubs the fibres out of the fabric. High wear areas such as under the arms or on the sides are usually problem areas.

Toorallie and pilling garments
Toorallie aims to produce a great quality product at a reasonable price, a product that stands above the ordinary. Raw materials are reviewed regularly along with specifications and garment construction techniques to reduce if not eliminate pilling.

In line with the Toorallie guarantee, if any Toorallie garment pills we would love to hear about it and will in most instances repaired or replaced without hesitation.

 

Moths

Moth Larvae
Contrary to what most people believe adult moths do not eat or cause damage to clothing or fabrics, in fact moths don’t even possess the ability to eat- they don’t have a mouth! It is the larvae, which are solely responsible for this.

Moth larvae can create random holes in either, a concentrated section of the garment or all over it. The damaged areas depend on how the garment was stored and accessible to the larvae. If your garment has unexplained holes developing it is more than likely moth damage. The only other explanation for holes forming on a garment is simple wear and tear, such as snags and tears. Of course the finer the fabric the more easily a hole can be realised from either moth larvae or wear and tear.

A single moth can lay anywhere between 50 and a 1000 eggs and are naturally afraid of light so they tend to exist in the dark infrequently visited corners of drawers and cupboards. Because it only takes one moth to lay the larva most people do not even believe they have a moth problem in their home.

The moth larva survives in domestic environments by getting the proteins they need from keratin which exists in virtually any organic fibre derived from an animal.  They can eat and survive on virtually any natural fibre. Larvae and even the adult moths which select the laying location are actually drawn to the moisture in certain clothes because the larvae must get the moisture they need through their food. Dirty clothes, in particular ones dirtied by sweat, as sweat contains not only moisture but salt and other minerals the larvae needs to survive.

The larvae are also notably hardy and difficult to kill through indirect means and can easily survive temperature extremes as high as 50 degrees C and as low as -8 degrees As such, it’s recommended that you expose them to such extremes for at least a half an hour to really make sure they’re all dead.

The Toorallie guarantee does not cover moth damaged garments.

 

Privacy & Security Statement

This Privacy Statement forms part of our Terms and Conditions for use of this website. From this point forth, both the Toorallie web site and the operating company Quality Softwools Australia Pty Ltd will be referred to as "Toorallie".

Use of Toorallie website is for your personal and non-commercial use only. Except for the Material held in your computers cache or a single permanent copy of the Material for your personal use. You must not:

  • modify, copy, distribute, transmit, display, perform, reproduce, publish or license any Material;
  • use or attempt to use any Material published on the Toorallie website to create any web site or publication;
  • mirror or frame any web site or page within the Toorallie website;
  • use any automated process of any sort to query, access or copy any material on the Toorallie website or generate or compile any document or database based on the material published on the Toorallie website; or
  • transfer or sell any information, functionality or products or services offered on the Toorallie website;
  • without the written approval of Toorallie
  • Toorallie website may terminate your right to access and use the Toorallie website at any time.

You are Responsible for the use of the Toorallie website

Whilst the Toorallie website takes care to ensure that the material on the Toorallie website is correct, current and free from errors, Toorallie does not warrant the accuracy or completeness of or the representations made by the material on the Toorallie website or any web site that links from the Toorallie website or any information received as a result of using the Toorallie website. The services and material made available on the Toorallie website are provided as general information only. Toorallie does not warrant that the services and Material are professional, expert or other advice and are not a substitute for such advice; may not be appropriate, correct or sufficient for your circumstances; should not be relied on as the only reason you do or don’t do anything; and may not be continually accessible or free from errors or viruses.

If Toorallie suffers any loss or damage or incurs any cost in connection with a breach by you of these terms and conditions you agree to indemnify Toorallie for all such loss and damage.

Copyright, Trademarks and Licence

Material on the Toorallie website is Copyright © by Quality Softwools Australia Pty Ltd. All photography is copyright Toorallie and may not be reproduced without permission. Unless otherwise indicated on the Toorallie website, the material on the Toorallie website is owned by or licensed to Toorallie and is subject to copyright (the “Copyright Material”). You may:

  • only copy or reproduce the copyright material for the purpose of browsing the Toorallie website or making a copy for your own personal, private or research use, provided that such use constitutes fair use under the Copyright Act;
  • Not alter or modify the copyright material or remove any legal notice associated with it.

Toorallie provides the following privacy statement:

Toorallie is bound by the National Principles under the Privacy Act 1988. A copy of the National Principles is available for your perusal at our premises or you may access a copy from the Office of the Federal Privacy Commissioner.

Please read this Privacy Statement carefully. The purpose of this Statement is to inform you about our collection and use of personal information so that you can make informed choices about how your own information is collected and used.

About this Privacy Statement

Toorallie is committed to maintaining the privacy and accuracy of your personal information and to protecting information from loss, misuse, unauthorised access, alteration and destruction.

Toorallie complies with the Commonwealth Privacy Act 1988 in relation to the management of personal information.

This Privacy Statement applies to your use of the website of Toorallie at http://toorallie.com.au this includes utilising any of our facilities via this website.

Information Collected

When you use this website, our Internet Service Provider (”ISP”) will record and log for statistical purposes the following information about your visit:

  • your server address and top level domain name (.com, .gov, etc)
  • the date and time of your visit
  • when entering from another website, the address of that website
  • the pages and documents you access during your visit
  • the type of browser you are using

This information is collected through the use of “cookies” (see below).

We will not attempt to identify individual users and we will not collect personal information unless you provide it to us.

If you request information or provide feedback about any of our products or services you will be asked to provide contact details and a mailing address.

Use and Disclosure of Information

Our goal is to use the information you provide to better understand your requirements and provide information to you on products and services that are most relevant to you.

Unless you have instructed us not to do so, personal information may be shared within Toorallie and to third parties who provide us with certain services. These third parties are required to keep your information confidential and use it only for the purposes for which we are permitted to use it.

Toorallie undertakes not to disclose, sell, rent or trade your personal information. We are obliged however to allow law enforcement agencies and other government agencies with the relevant legal authority to inspect our ISP logs if there is an investigation.

Personal information you have provided along with your particular request for information could be forwarded to our mail house or our head office for follow up of your request by mail, email or telephone.

Information may be used by Toorallie for marketing and product analysis. This may include the forwarding of publications and information about special offers, new products or competitions to you by post or by email.

Information Quality

At Toorallie our goal is to ensure that your personal information is accurate, complete and up-to-date. Please contact us if personal information we hold about you is incorrect or has changed and we will use all reasonable efforts to update the information.

Information Security

At Toorallie, security is a priority. We use technologies and processes such as access control procedures, network firewalls and encryption to protect the security and privacy of information travelling to, from and within our website.

Cookies

A “cookie” is a device that allows our server to identify and interact more effectively with your computer. Cookies do not identify individual users, but they do identify your ISP and your browser type.

This website uses temporary cookies. This means that upon closing your browser, the temporary cookie assigned to you will be destroyed and no personal information is maintained which might identify you at a later date.

We do not disclose domain names or aggregate information to third parties other than to those who assist us with this website and who are under strict confidentiality obligations.

You can configure your browser to accept or reject all cookies and to notify you when a cookie is used. We suggest that you refer to your browser instructions or help screens to learn more about these functions. However, please note that if you configure your browser so as to not receive any cookies, a certain level of functionality of this website and other websites may be lost.

Changes to the Statement

Toorallie may make changes to this Privacy Statement from time to time for any reason. We will publish those changes on our website.

Contact Us

If you would like further information about our Privacy Statement and the management of your information or if you think we have breached any aspect of this Privacy Statement, please contact us using the Contact Us link at the bottom of the website.

 

Terms and Conditions

Quality Softwools Australia Pty Ltd and its affiliates provide their services to you subject to the following conditions. If you visit or shop at Quality Softwools Australia Pty Ltd, you accept these conditions. Please read them carefully. In addition, when you use any current or future Quality Softwools Australia Pty Ltd service or visit or purchase from any business affiliated with Quality Softwools Australia Pty Ltd, whether or not included in the Quality Softwools Australia Pty Ltd Web site, you also will be subject to the guidelines and conditions applicable to such service or business.

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If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. Quality Softwools Australia Pty Ltd does sell products for children, but it sells them to adults, who can purchase with a credit card. If you are under 18, you may use Quality Softwools Australia Pty Ltd only with involvement of a parent or guardian. Quality Softwools Australia Pty Ltd and its affiliates reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion.

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Visitors may post reviews, comments, and other content; and submit suggestions, ideas, comments, questions, or other information, so long as the content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation. You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of content. Quality Softwools Australia Pty Ltd reserves the right (but not the obligation) to remove or edit such content, but does not regularly review posted content. If you do post content or submit material, and unless we indicate otherwise, you grant Quality Softwools Australia Pty Ltd and its affiliates a nonexclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media. You grant Quality Softwools Australia Pty Ltd and its affiliates and sublicensees the right to use the name that you submit in connection with such content, if they choose. You represent and warrant that you own or otherwise control all of the rights to the content that you post; that the content is accurate; that use of the content you supply does not violate this policy and will not cause injury to any person or entity; and that you will indemnify Quality Softwools Australia Pty Ltd or its affiliates for all claims resulting from content you supply. Quality Softwools Australia Pty Ltd has the right but not the obligation to monitor and edit or remove any activity or content. Quality Softwools Australia Pty Ltd takes no responsibility and assumes no liability for any content posted by you or any third party.

COPYRIGHT COMPLAINTS

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RISK OF LOSS

All items purchased from Quality Softwools Australia Pty Ltd are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.

PRODUCT DESCRIPTIONS

Quality Softwools Australia Pty Ltd and its affiliates attempt to be as accurate as possible. However, Quality Softwools Australia Pty Ltd does not warrant that product descriptions or other content of this site is accurate, complete, reliable, current, or error-free. If a product offered by Quality Softwools Australia Pty Ltd itself is not as described, your sole remedy is to return it in unused condition.

OTHER BUSINESSES

Parties other than Quality Softwools Australia Pty Ltd and its subsidiaries sell product lines on this site. In addition, we provide may links to the sites of affiliated companies and certain other businesses. We are not responsible for examining or evaluating, and we do not warrant the offerings of, any of these businesses or individuals or the content of their web sites. Quality Softwools Australia Pty Ltd does not assume any responsibility or liability for the actions, product, and content of all these and any other third parties. You should carefully review their privacy statements and other conditions of use.

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APPLICABLE LAW

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DISPUTES

Any dispute relating in any way to your visit to Quality Softwools Australia Pty Ltd or to products you purchase through Quality Softwools Australia Pty Ltd shall be submitted to confidential arbitration in Australia, except that, to the extent you have in any manner violated or threatened to violate Quality Softwools Australia Pty Ltd's intellectual property rights, Quality Softwools Australia Pty Ltd may seek injunctive or other appropriate relief in any court in Australia, and you consent to exclusive jurisdiction and venue in such courts. Arbitration under this agreement shall be conducted under the rules then prevailing of an independent arbitrator. The arbitrator's award shall be binding and may be entered as a judgment in any court of competent jurisdiction. To the fullest extent permitted by applicable law, no arbitration under this Agreement shall be joined to an arbitration involving any other party subject to this Agreement, whether through class arbitration proceedings or otherwise.

SITE POLICIES, MODIFICATION, AND SEVERABILITY

Please review our other policies, posted on this site. These policies also govern your visit to Quality Softwools Australia Pty Ltd. We reserve the right to make changes to our site, policies, and these Conditions of Use at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.
 and these Conditions of Use at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining.