Delivery & Returns
Our delivery and returns options have been carefully considered for each region, and vary between Australian and International locations. Please read below for our delivery times and details.
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If you can’t find the answers that you’re looking for here, please don’t hesitate to ask us directly.
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Postage within Australia
Orders are shipped the following business day.
Free postage on orders over $100.
Orders under $100 postage is $8.95.
Free EXPRESS Post on orders over $250.
Australian metro deliveries typically arrive 2-4 business days after dispatch. For Australian regional deliveries please allow 7 days.
International Postage
International orders are shipped the following business day.
Free postage on all orders over AU$300.
For orders under AU$300, postage is AU$15.
For International deliveries please anticipate an arrival time of 10-14 business days. Tracking information is provided once your order has been shipped.
Returns
Black Friday CLEARANCE Sale - 21st November - 30th November 2024.
Due to heavy discounts on seasonal lines, we will NOT accept returns or exchanges for purchases made between November 21st and 30th, 2024.
We offer FREE return postage for all Australian orders within 30 days of receipt. International return postage will be incurred at the sender's expense.
Please note, garments will be accepted for return under the condition that they are unworn, unwashed and in their original condition, with all labels and swing tags attached.
You will be notified once your item has been accepted for return, and your refund will be processed automatically.
Download a Returns Form here.
Create a Return Label here.
Please also note, if you purchased a Toorallie garment from one of our stockists, the individual returns and exchanges policy of that business will apply.
Exchanges
Black Friday CLEARANCE Sale - 21st November - 30th November 2024.
Due to heavy discounts on seasonal lines, we will NOT accept returns or exchanges for purchases made between November 21st and 30th, 2024.
We offer FREE return postage for all exchange requests within 30 days of receipt. International exchange postage will be incurred at the sender's expense.
The most efficient way to exchange any unwanted items is to request a refund and complete a return using our Returns Form. Once submitted, your refund will be processed automatically. Following this, you can make a new order on the Toorallie website with the new items you would like to purchase. This will ensure that your new items are dispatched immediately.
Download a Returns Form here.
Create a Return Label here
If you wish to exchange an item in person, please visit your nearest Toorallie store.
Still have questions?
If you can’t find the answers that you’re looking for here, please don’t hesitate to ask us directly.
Contact Us