Our delivery and returns options have been carefully considered for each region, and vary between Australian and International locations. Please read below for our delivery times and details.

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If you can’t find the answers that you’re looking for here, please don’t hesitate to ask us directly.

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shipping--returns

Postage within Australia

Orders are shipped the following business day. 

- We offer free regular post on all orders over $100.

- For orders under $100 regular post is $10.95.

- Express Post option is available for $16.95, spend over $400 and express post is free!

Australian metro deliveries typically arrive 2-4 business days after dispatch. For Australian regional deliveries please allow 7 days.

Toorallie cannot be held liable for delays caused by our delivery partners, please check Australia Post website for delivery times and service updates in your area. potential disruptions in your area.

International Postage

International orders are shipped the following business day. 

We offer free postage on all orders over AU$400.

For orders under AU$400 postage is AU$30.

For International deliveries please anticipate an arrival time of 10-14 business days.

Returns

We offer complimentary return postage for all Australian orders within 30 days of receipt.
International return postage will be incurred at the sender's expense.


Please note that garments will be accepted for return under the condition that they are unworn, unwashed and in their original condition, with all labels and swing tags attached. 

You will be notified once your item has been accepted for return and your refund will be processed automatically.

Download a Returns Form here.

Create a Return Label here

Please also note, if you purchased a Toorallie garment from one of our stockists, the individual returns and exchanges policy of that business will apply.

Exchanges

We offer complimentary exchange postage for all Australian orders within 30 days of receipt. International exchange postage will be incurred at the sender's expense.

The most efficient way to exchange any unwanted items is to request a refund and complete a return using our Returns Form. Once submitted, your refund will be processed automatically. Following this, you can make a new order on the Toorallie website with the new items you would like to purchase. This will ensure that your new items are dispatched immediately.

If you only need to swap the SIZE or COLOUR of your item, please request the required items when completing the returns form. Once we receive your returned items, we will post the updated order to you within our standard delivery times. 

Download a Returns Form here.

Create a Return Label here

If you wish to exchange an item in person, please visit your nearest Toorallie store. 

Please note, all exchanges are subject to product availability once your items are received back.

Still have questions?

If you can’t find the answers that you’re looking for here, please don’t hesitate to ask us directly.

Contact Us